Treatment Coordinators need a dynamic blend of interpersonal, administrative, and sales-related skills to ensure patients feel confident and supported throughout their orthodontic journey. These capabilities are crucial for improving case acceptance, maintaining smooth operations, and enhancing the overall patient experience.

Core Skills for Treatment Coordinators include:

• Communication – Explain treatment plans and financial options with clarity and empathy.

• Sales Acumen – Guide patients toward case acceptance through confidence and trust-building.

• Organization – Keep schedules, follow-ups, and documentation running smoothly.

• Insurance Knowledge – Navigate coverage, pre-authorizations, and benefits coordination.

• Technical Proficiency – Use Ortho2 and practice management systems efficiently.

• Problem-Solving – Address patient concerns quickly and find solutions on the fly.

• Empathy – Support patients with understanding during treatment decisions and transitions.
  

Becoming a Treatment Coordinator doesn't require a clinical license, but a strong background in customer service, healthcare administration, or dental office operations is key. Formal training isn’t always required, but relevant experience and targeted certifications can boost credibility, confidence, and career advancement. Many coordinators grow into the role from front desk, dental assisting, or patient services positions.

Education & Certification Pathways for Treatment Coordinators:

• On-the-job training is common, especially for those transitioning from front office or clinical roles.
  
• Courses in dental office administration, billing, or orthodontic software (like Ortho2) are highly beneficial.
  
• Certifications in treatment coordination, dental billing, or HIPAA compliance improve job prospects.
  
• Strong candidates often have backgrounds in sales, customer service, or healthcare support.
  
• No formal degree is required, but familiarity with dental terminology and insurance is essential.
  
• Continuing education in patient communication, insurance navigation, and software use enhances growth.
  
  

At Diamond Braces, Treatment Coordinators are compensated based on experience, performance, and location. Entry-level coordinators typically earn between $18 and $23 per hour, equating to approximately $37,000 to $48,000 annually. Those who demonstrate strong case acceptance rates, proficiency in Ortho2, and exceptional communication skills can advance to salaries ranging from $55,000 to $70,000 per year. Compensation is complemented by benefits including health, dental, and vision insurance, 401(k) matching, paid time off, loan assistance for continued education, and discounted orthodontic care.

Diamond Braces offers a comprehensive benefits package for full-time Treatment Coordinators, designed to support their professional development, financial wellness, and overall job satisfaction. Key benefits include:

• Treatment Coordinators earn a starting rate of $18 per hour, with room for advancement based on experience and performance.
  
• Full access to medical, dental, and vision insurance plans.
  
• 401(k) retirement plan with employer matching contributions.
  
• Includes vacation days, holidays, and personal time to promote work-life balance.
  
• Loan support for dental assistant school and continued education opportunities.
  
• Reduced-cost orthodontic treatment for employees and their immediate family members.

Treatment Coordinators at Diamond Braces work in fast-paced, patient-focused orthodontic clinics that emphasize professionalism, organization, and outstanding customer service. The environment is highly collaborative, with coordinators serving as a key bridge between patients, clinical staff, and administrative teams.

• Work is conducted primarily at the front office or consultation areas of the practice, with responsibilities that require both desk-based tasks and direct patient interaction.

• Treatment Coordinators use software like Ortho2 for scheduling, charting, and managing financials, while also engaging face-to-face with patients to explain treatment plans and answer questions.

• Most positions are full-time, with work hours spanning Monday through Saturday. Occasional local travel between nearby office locations may be required.

• Cleanliness, compliance, and a commitment to Diamond Braces’ “AAA Experience” standard—Affordable, Accessible, Amazing—are integral to the daily workplace culture.