Documentation Specialist / Technical Writer

Diamond Braces is now hiring a Documentation Specialist / Technical Writer at Headquarters. We offer a competitive salary and benefits package, supportive professional team, and a state-of-the-art workplace facility.

What you can expect with a career at Diamond Braces:

• Competitive salary
• Flexible schedule
• Dental insurance 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Parental leave
• Vision insurance

If you’re looking for a lifelong career with a dedicated company, apply today to join our team as a Documentation Specialist / Technical Writer! We look forward to hearing from you

As a Technical Writer you will be responsible for the planning, researching, outlining, and writing of end-user documentation including all user manuals, technical manuals/documents, directives, policies, and infrastructure documentation.

• Develop knowledge management documentation pertaining to the applications.
• Work with IT team to document projects, process analysis and technical documents that have been developed or are in the process of being developed.
• Assist stakeholders in analyzing gaps and existing workflows / documentation.
• Create business enhancements and improve compliance, audits, training, and best practices.
• Follows the documentation project through to completion, including client signoff, production and archival.
• Develops and updates documentation standards, user guides, and manuals.
• Writes and edits technical documents including reference manuals, product manuals, and quality system documentation.
• Act as a liaison with subject matter experts and business units to define and document data workflows and process flows.
• Edit and proofread technical documents, as required.
• Tracks and corrects documentation defects.
• Adhere to internal policies and procedures.

Successful candidates should demonstrate the following:

• Writing: Being able to write well and produce engaging written material is a fundamental skill.
• Technical Knowledge, Communication, Research Ability, Analytical Mindset, Network Ability, Communication Skills, Technical Terminology,

7 to 10 years of technical writing expertise. Technical writing certification is preferred.

• Prior experience with Information Technology process, policy, & standards development
• Experience organizing meetings, creating meeting materials, and giving presentations to large groups
• Collaborate with stakeholders to determine project scope and vision so that issues and solutions are clear
• Ability to understand and document technical topics in a way that is easy to understand
• Ability to prioritize and manage multiple projects and meet deadlines
• Experience in design documentation, testing, training, and quality assurance
• Communicate changes enhancements and modification of business requirements
• Excellent written communication skills
• Experience in instructional design and creative writing is a plus