Assistant Dental Office Manager / Assistant Office Sales Manager

Date Posted: 2024-07-21

Employment type: Full-time

Pay Range: 24 - 28 USD (HOURLY)

Hiring Organization: Diamond Braces

Job Location: 2848 Church Ave 2nd Floor, Brooklyn, NY 11226 (all locations)

Description:

The Assistant Dental Office Manager / Assistant Office Sales Manager is responsible for overseeing administrative support in partnership with the Office Manager and District/Regional Manager, ensuring the smooth operations of our offices. In this role, you will play a crucial part in generating sales revenue growth through employee training and engagement.

Upholding quality control and safety measures, you will enhance operational procedures and systems, contributing to the overall success of the practice. Assistant Office Managers will carry out supervisory responsibilities in the absence of their Office Manager in accordance with the company’s policies and applicable laws.

This is a full-time position with possible late evening and weekend shifts. Availability for an on-call schedule is required.

Who are we:

At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile.

Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60+ Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards.

Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile.

What you can expect with a career at Diamond Braces:

  • Competitive salary + bonus opportunities
  • Full-Time Hours
  • Health, Dental, and Vision insurance packages
  • PTO
  • 401(k) with company match
  • Discounted orthodontic care for you and your family
  • Ample growth & advancement opportunities
  • Full-scale mentorship

Responsibilities:

Sales and Operations:

  • Enhance sales revenue growth off the office
  • Contribute to strategic plans and reviews, implementing action plans to improve production, quality, and customer-service standards
  • Assist in forecasting requirements, preparing annual budgets, and analyzing variances
  • Communicate all operating policies and issues at department meetings
  • Manage staff levels, wages, hours, and contract labor to revenue and labor budgets
  • Communicate with legal counsel and safety department to ensure all processes remain OSHA-compliant.

Management and Leadership:

  • Develop operational systems for excellence in customer service, employee retention, profits, and growth.
  • Maintain a safe and healthy work environment, ensuring compliance with legal regulations.
  • Plan and review compensation actions; enforcing policies & procedures
  • Initiate corrective actions as needed
  • Develop plans for employee retention and growth
  • Lead department managers and supervisors, including review & approval responsibilities for all operations employees

Recruitment & Training:

  • Assist in recruiting, selecting, training, and coaching employees
  • Communicate job expectations and review job contributions of team members
  • Lead the team to provide exceptional customer service levels
  • Participate in educational opportunities and update job knowledge through industry publications, maintaining a professional network, and participate in professional organizations

Customer Service and Communication:

  • Serve as the primary point of contact for customer issues and accidents on-site
  • Work closely with the management team to set and implement policies, procedures, and systems
  • Develop office operations in a customer service and satisfaction centered framework
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

  • Bachelor’s degree preferred, or a minimum of 5 years' experience in dental/orthodontic office in lieu of professional degree
  • 1 year managerial/supervisory experience – Required
  • 3 years customer service experience - Required
  • Ability to lift 25 pounds
  • Ability to sit for extended period while working on a computer

Date Posted: 2024-07-21

Employment type: Full-time

Pay Range: 24 - 28 USD

Hiring Organization: Diamond Braces

Job Location: 2848 Church Ave 2nd Floor, Brooklyn, NY 11226 (all locations)

If you’re looking for a fulfilling career with a dedicated company, we'd love to hear from you! Tell us about yourself using the form below.

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We Got It! Thanks for submitting your application to join us. Our team is reviewing all candidates for this position, and if we decide to proceed, you will be contacted to set up a time for an online interview.

Find a Location Near You and Apply for this Job Now!

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